Using Office365 as the daily IT-solution means that mobility and accessibility are in focus. At the same time, IT-operations and IT-expenses are kept low.
Azure is Microsoft’s operating system for cloud computing. It enables you to quickly build, deploy and manage applications across a global network of Microsoft-managed datacenters.
Office365 is more than just the latest office suite from Microsoft. It is also a replacement of the old exchange and file servers and Office365 offers an array of new services within collaboration and communication. Office365 provides the company full flexibility and mobility within Microsoft’s office and productivity solutions while the daily IT is brought into the most scalable, efficient and secure IT frames the world has ever seen. In addition, the new Microsoft Office suite can be used from five different personal devices and the Internet.
Azure brings the company’s data and infrastructure into a whole new world of security, accessibility and efficiency. A world only the largest companies have experienced so far. Microsoft Azure offers superior technology and security at half the price compared to even the best Danish solutions.
Cloud People – Fanatical support
Times have changed and in relation to scaling and pricing, complicated hosting and local installations are no longer competitive. By choosing a service agreement with Fanatical Support in combination with Microsoft’s Cloud Services, the expenses for IT-operations become predictable and in addition, the company gets access to a service and support department who works 24/7 to ensure that the daily IT is simple, useable and enhances competitiveness in all parts of the organization.
Why Cloud People?
To us, a great customer relationship begins with creating trust, and we want the customer to believe that we are the right partner. It is important for us to fully understand the customer’s current IT-solution and learn more about future wishes for IT and to find a good and beneficial solution at the right price. These issues will be in focus at a start-up meeting where we will also introduce the many possibilities with Microsoft Cloud Services.
After the initial meeting, most of the potential customers will be contacted by a technical specialist who will go through the company’s existing IT-installation. This is often carried out by jointly logging into the systems. Afterwards, the technician prepares a report containing a summary of the current IT-solution and suggestions for a new solution, including a plan for how to get from A to B.
The account manager prepares a complete offer based on the initial meeting and the report from the technical specialist. The offer contains a solution and migration plan, retail prices for optional service agreements and a quotation for optional services within start-up and training sessions. On this basis a contract including the chosen configurations and prices is signed.
The set-up of services, migration of data and launch of a total solution to the end users are carried out in close cooperation with the management and/or IT responsible. Whether the customer requires a total outsourcing of IT or whether there is a close cooperation with the existing IT-department, Cloud People ensures that all processes – from communications to end users to eliminating old services- are carefully prepared, expectations matched and executed before the project is completed and transferred to current operations.
After the start-up, the total solution is handed over, or transferred if desired, to the company’s end users or to the IT-manager. Preparation of relevant documentation and information are included as a natural part of the hand-over.
After having completed the start-up and hand-over, the solution is now ALM. DRIFT, and if a service agreement has been chosen, Cloud People’s 24/7 Help Desk and Customer Succes Service are initiated to the relevant employee groups. Service Application, customer satisfaction and service levels are continuously evaluated, and the company will be assigned with an account manager who is the contact person for all matters, which are not a part of the technical agreement or the service agreement.